Troubleshooting & Support

If SearchJet is not working on your Shopify store, check these common issues and solutions.

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Common Issues

Products not appearing in search results:

• Cause: The initial data sync may not have completed or may have failed.
• Solution: Check the SearchJet dashboard for sync status. If the sync failed, trigger a manual re-sync. Ensure your products are published and not in draft status.

Search bar not visible on the storefront:

• Cause: The SearchJet widget script may not have loaded, or there is a theme conflict.
• Solution: Open your browser console and check for JavaScript errors. Verify the SearchJet script tag is present in your theme.liquid file. Clear any caching plugins or CDN caches.

Slow search results:

• Cause: Usually caused by a slow internet connection or CDN issues, not SearchJet itself.
• Solution: Test from a different network. SearchJet results typically return in under 200ms. If slowness persists, contact support with your store URL.

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Getting Support

If the above steps do not resolve your issue, contact support@searchjetengine.com. Include your store URL, a description of the issue, and any error messages from the browser console. Our team typically responds within 24 hours.