SearchJetEngine

Troubleshooting & Support

Common Issues

  • Products not appearing in search results:
    • Cause: The initial data sync may not have completed or may have failed.
    • Solution: Check the app dashboard for sync status. Manually trigger a re-sync if available.
  • Search bar not showing autocomplete:
    • Cause: Theme conflict or JavaScript error.
    • Solution:
      1. Check if your theme has a custom search form that is overriding the app’s injection.
      2. Check the browser’s console for JavaScript errors.
      3. Try the Manual Theme Integration steps.
  • Styling looks broken:
    • Cause: CSS conflicts with your theme.
    • Solution: Use the customization options in the SearchJet admin to adjust CSS. For deep customization, you may need to add custom CSS to your theme that targets SearchJet’s HTML classes.

Getting Support

If you encounter issues not covered here:

  1. Check the GitHub Repository: Visit https://github.com/maidulcu/searchjet-shopify-app and check the “Issues” tab to see if your problem has already been reported or solved.
  2. Contact Support: Use the support link inside the SearchJet app within your Shopify admin.
  3. Developer? Open a detailed issue on the GitHub repository, including steps to reproduce, your Shopify theme, and any error logs from the browser console.